Returns:
- Returns are accepted in original, unused condition with no missing parts.
- Refunds will be provided at the purchase price minus a 15% restocking fee for "free shipping" orders. Orders with paid shipping will be refunded at the purchase price minus shipping cost and a 10% restocking fee.
- Buyer is responsible for return shipping at their expense.
- Refunds will be issued upon receipt and inspection of returned items, and will be issued in the original form of payment. Please allow up to 5 business days for returns to be processed.
- Refunds will not be given due to packages arriving late. Packages must first be returned to us for a refund.
- All packages returned to us will be subject to the above restocking fees regardless of reason. It is your responsibility to determine suitability of the product and ask questions regarding expected delivery times and application fitment before placing your order.
- Orders returned because of an incorrect, incomplete, or undeliverable shipping address will be held for 30 days after receipt. Customers may either pay for reshipment or request a refund. Refunds will be treated as a standard return and will be subject to the standard restocking fee. Orders unclaimed after 30 days will be automatically refunded according to this policy.
- Returns will be closed after 6 months of being opened
- Refunds will not be given for shipping charges paid if packages are returned to us due to an incorrect address. Buyer will be required to pay an additional shipping charge to have the package shipped out again if returned due to an error in the name or shipping address.
Cancellations:
- Domestic order cancellations will be charged a 3.5% cancellation fee.
- International order cancellations will be charged a 5% cancellation fee.
- Order cancellations must be requested at minimum 12 hours in advance. For urgent cancellation requests, we recommend calling us directly.
Chargebacks and Payment Disputes:
- Customers who have a problem with an order must contact CruzeKits.com directly to request assistance, a return, or a refund in accordance with this Return Policy. Please allow up to 3 business days to process return requests.
- Once a chargeback or payment dispute is initiated for an order, that order becomes a FINAL SALE and is no longer eligible for return, exchange, or refund through CruzeKits.com regardless of the outcome of the chargeback. Any claim regarding that transaction must thereafter be resolved through the bank, card issuer, or payment processor through which the dispute was initiated.
- Customers should not return merchandise associated with a chargeback or payment dispute unless specifically instructed to do so by CruzeKits.com. Unauthorized returns associated with a disputed transaction will not be eligible for a separate refund.
- Customers remain responsible for payment for merchandise that has been properly delivered and retained. If payment for an order is reversed through a chargeback and the customer retains the merchandise without returning it or otherwise remains responsible for payment, the outstanding balance will be referred to a third-party collection agency.
- By placing an order, the customer agrees that if a chargeback is filed without a valid basis and results in a reversal of payment for merchandise that was properly delivered and retained, the customer remains responsible for the original purchase amount plus the actual chargeback fee assessed to CruzeKits.com, currently $15.
These policies do not limit or waive any rights a customer may have under applicable federal or state law to dispute unauthorized charges, billing errors, merchandise not received, or other legally protected claims.